Privacy Policy

Last Updated: February 7, 2026

True Release Solutions, LLC, and/or its affiliates, successors, or assigns [hereinafter "TRUE RELEASE SOLUTIONS"] provide certain services (herein "Service or Services") with assisting timeshare owners in terminating their timeshare relationship. Respect for the privacy of personal information is very important to TRUE RELEASE SOLUTIONS. TRUE RELEASE SOLUTIONS is committed to collecting, maintaining, and securing personal information about you in compliance with State and Federal law. This policy applies to personal information collected by TRUE RELEASE SOLUTIONS via its website, email, chat, or other online tools. This policy does not apply to any website links operated by third parties with whom TRUE RELEASE SOLUTIONS has no affiliation or control.

What is "personal information"?

Personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include content a customer or other person uploads to any True Release Solutions blog or forum for viewing by the public, such as customer testimonials or online discussions. Personal information does not include publicly available information or aggregate consumer information from which individual identities have been removed.

How does True Release Solutions collect personal information online?

True Release Solutions collects personal information through its online services, including its contact forms on the True Release Solutions website, through forms that appear when a customer clicks on a True Release Solutions advertising banner on a third-party website, by chat, and by email. At this time, there are three primary types of information that True Release Solutions collects through online services:

1. Information from you

True Release Solutions collects personal information and other data that you voluntarily enter into forms or data fields on online services. This includes identity and contact information such as your name, address, email address, telephone number, date of birth, gender, job title, profession, financial information, preferences and interests, and other related information that True Release Solutions deems appropriate to further the purposes of its online services. We may also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal information as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. If we combine or connect aggregated data with your personal data so it can directly or indirectly identify you, we treat the combined data as personal data used under this privacy policy. We collect no special categories of personal data about you. This includes your race or ethnicity, religious beliefs, sexual orientation, or information about your health. We collect no information about criminal convictions and offenses.

2. Information from others

True Release Solutions may collect personal information from public or third-party information sources. For example, if users use a credit card on our website, True Release Solutions or its agent verifies the validity of the credit card information with financial or credit organizations. Sometimes, we may augment our existing user databases with information from third parties. Some of this information may be personal information, such as change of postal address information.

3. Information collected from your computer or electronic device

We may collect information about your computer or other electronic device when you use our online services. This information may include your IP address, domain name, browser type, and date and time of your request. If you use a mobile device to access our online services, we also may collect information about your device, such as your device ID and device type, and usage information about your device and your use of our online services.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve access to our site, track usage of our site, and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Cookies are sent to your browser from the website that you visit and are stored on your computer's hard drive. Usage of a cookie is not linked to any personally identifiable information on our site. You may control or reset your cookies through your web browser. However, some features of our site may not function properly if cookies are disabled.

Why does True Release Solutions collect, use, and disclose personal information?

True Release Solutions collects personal information online as necessary to enable individuals to contact True Release Solutions, learn about True Release Solutions and learn more about the timeshare cancellation industry, and view testimonials and/or calculate financial information. True Release Solutions uses personal information to provide products, services, or features that individuals have requested, or to communicate with individuals. True Release Solutions may share personal information with third parties who provide services to us in our normal course of business including payment processors, customer service, timeshare services, and statistical analysis.

However, True Release Solutions will not sell, rent, or otherwise distribute your personal information to third parties for purposes not related to our services or otherwise permitted by this policy.

A general description of the collection and basis for use of your information is summarized below:

Do I have choices about how True Release Solutions collects, uses, and discloses personal information about me?

If you do not want True Release Solutions to collect personal information from you, use no True Release Solutions online services and do not submit personal information to True Release Solutions.

Who will have access to personal information about me?

Personal information about you will be accessible to True Release Solutions, including its parent companies, subsidiaries, successors, affiliates, or assigns, and to others that use personal information solely for and at the direction of True Release Solutions.

Sharing personal information

True Release Solutions does not sell or share personal information about you except as described in this policy.

SMS (Mobile number) – No mobile information will be shared or sold with third parties and/or affiliates for marketing and/or promotional purposes. All above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Please also see our SMS Messaging Terms and Conditions for more information on how True Release Solutions uses your mobile number.

However, True Release Solutions may reorganize or divest its business through sale, merger, or acquisition, or through bankruptcy. If so, personal information is an asset of True Release Solutions and may be shared with actual or prospective purchasers, or others deemed necessary to receive the personal information for a purpose stated in this section. True Release Solutions will use its best efforts to obtain written assurances that personal information will be protected if disclosed under this section. True Release Solutions reserves the right to retain and disclose personal information about you for reporting to government authorities or in legal proceedings as authorized or required by law. Except as provided in this policy, personal information about you will not otherwise be shared without your permission.

Securing personal information

True Release Solutions will take reasonable steps to protect personal information as it is collected and transmitted between your device and our online services and servers, and to protect personal information in its possession from unauthorized access, disclosure, alteration, or destruction.

May I correct personal information about me?

You may request to correct or update personal information about you by contacting True Release Solutions using the contact information provided below.

How long does True Release Solutions retain personal information?

We retain personal information for as long as needed for the business purposes for which it was collected. Sometimes, we may have to retain information longer based on laws or regulations that apply to our business. Where possible, we try to remove unnecessary identifiers from records we may need to keep for periods beyond our normal retention period.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Promotional Communications

We may use your personal information to send you updates (by email, text message, telephone, or mail) about our services, including exclusive offers, promotions, or new services. Please also see our SMS Messaging Terms and Conditions for more information on how True Release Solutions uses your mobile number.

We have a legitimate interest in processing your personal information for promotional purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never sell or share it with other organizations for marketing purposes or for purposes not described in this policy.

You have the right to opt out of receiving promotional communications at any time by:

• Contacting us at [email protected]
• Using the "unsubscribe" link in emails or "STOP" number in texts

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties with a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you of a breach where we are legally required to do so.

For California Users – CCPA

This section describes the personal information under the California Consumer Privacy Act of 2018 ("CCPA") we collected about California residents in the last 12 months, the sources of that information, our business or commercial purposes for collecting the information, and the third parties with whom we shared that information.

The sections above describe the categories of personal information we collect, the sources from which the information was collected, when True Release Solutions collects personal information, and the purposes for which we use collected personal information. The sections above also describe how True Release Solutions may share your information.

Your Rights and How to Exercise Them

California residents have certain rights under the CCPA. Those rights may only apply in certain circumstances and may be limited. A summary of those rights is provided below as well as information on how to exercise your rights. We may contact you to verify your identity if you exercise any rights under this section.

a. Right to Know

You have the right to know what personal information we collect, use, or disclose about you. To exercise this right, please send a written request with your name, email, address, and California postal address to True Release Solutions at the address listed below. We may contact you to verify your identity when you exercise your right to know under this section.

b. Right to Opt-Out of Sale

We do not sell your personal information to third parties in exchange for money or other consideration. However, the CCPA broadly defines the concept of "selling" information, so we offer the opportunity for California residents to opt out of selling information to third parties. Please send a written request with your name, email, address, and California postal address to our address below to opt out of having your information sold to third parties.

c. Right to Edit or Delete

You have the right to request that we edit or delete the personal information we collect or maintain about you. Please send a written request with your name, email, address, and California postal address to our address below to request we edit or delete your information. Please note that certain exceptions may apply to your right to have information edited or deleted, including when we must retain your information to comply with legal obligations. We may contact you to verify your identity when you request that we edit or delete your personal information.

For Florida Users

Florida residents may have additional rights under the Florida Digital Bill of Rights. You may exercise your rights by contacting True Release Solutions using the contact information provided below. We will respond to your request within the timeframe required by applicable law.

For Nevada Users

This notice is provided under Nevada state law. You may be placed on our True Release Solutions Internal Do Not Call List by contacting us at the address, email, and/or phone number below.

For EU Users – GDPR

This privacy policy is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information. If you choose to use our Services, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Services. We will not use or share your information with anyone except as described in this Privacy Policy.

For a better experience while using our Services, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. Depending upon your use of our site, we may collect some or all of the following data:

• First and last name
• Contact information such as email addresses and phone numbers
• Address information such as country, street address, town/city, state/region, zip or postal code
• Date of birth, age, and gender
• Job title, profession, and company name
• Other demographic information such as preferences and interests
• Financial information
• IP address (automatically collected)
• Geographic location (automatically collected)
• Web browser type and version (automatically collected)
• Operating system (automatically collected)
• Devices used (automatically collected)
• Access times (automatically collected)
• A list of URLs starting with a referring site, your activity on our site, and the site you exit to (automatically collected)
• Marketing campaign and traffic source data (automatically collected)
• Other anonymous, automatically collected, non-personally identifiable data

Log Data

We want to inform you that whenever you visit our Services, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Service Providers

We may employ third-party companies and individuals due to the following reasons: to facilitate our Services; to perform service-related services; or to assist us in analyzing how our Services are used. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

As an EU user, you have certain rights:

Right to Know

You have the right to know what personal information we collect, use, or disclose about you. To exercise this right, please send a written request with your name, email, address, and EU postal address to True Release Solutions at the address listed below. We may contact you to verify your identity when you exercise your right to know under this section.

Right to Opt-Out of Sale

We do not sell your personal information to third parties in exchange for money or other consideration. However, the EU broadly defines the concept of "selling" information, so we offer the opportunity for EU residents to opt out of selling information to third parties. Please send a written request with your name, email, address, and EU postal address to our address below to opt out of having your information sold to third parties.

Right to Edit or Delete

You have the right to request that we edit or delete the personal information we collect or maintain about you. Please send a written request with your name, email, address, and EU postal address to our address below to request we edit or delete your information. Please note that certain exceptions may apply to your right to have information edited or deleted, including when we must retain your information to comply with legal obligations. We may contact you to verify your identity when you request that we edit or delete your personal information.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.

Contact Us

If you have any questions or suggestions about our Privacy Policy or wish to be added to our internal Do Not Call list, please contact us using the information below:

• Email: [email protected]
• Mail: True Release Solutions, LLC, Attention: Legal / Security Department, 7550 Southland Blvd, Suite 105-A, Orlando, FL 32809
• Telephone: 1-844-355-0233

Policy Updates

True Release Solutions reserves the right to modify this privacy statement at its discretion, without notice. If we change this policy, we will post changes on this site so you always will know what information we gather, how we might use that information, and whether we will disclose it to anyone. We may also email any significant modifications. These changes are effective immediately, after they are posted on this page. You can always see when we last updated the privacy policy by referring to the date below.

This policy was last updated in February 2026.

*True Release Solutions is not a law firm and does not provide legal services.