Terms & Conditions

Last Updated: February 7, 2026

1. Website Terms of Use

Welcome to the True Release Solutions, LLC website (the "Site"). By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use this Site. True Release Solutions, LLC, and/or its affiliates, successors, or assigns (hereinafter referred to as "True Release Solutions" or "Company") reserves the right to modify these Terms at any time without prior notice. Your continued use of this Site following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Description of Services

True Release Solutions provides timeshare exit consultation and assistance services. Our services include, but are not limited to:

• Initial consultation and case evaluation
• Timeshare contract review and analysis
• Exit strategy development and implementation
• Negotiation assistance with timeshare developers and resort companies
• Legal referrals when necessary
• Ongoing support and communication throughout the exit process

True Release Solutions is not a law firm and does not provide legal advice or legal services. Any legal services required during the timeshare exit process will be referred to qualified, licensed attorneys.

3. Messaging Terms & Conditions

By submitting your information, including your phone number and email, you grant permission and electronically give express consent to receive recurring automated promotional and personalized marketing calls, text messages (e.g., SMS and MMS), and emails from True Release Solutions, LLC, and/or its affiliates, successors, or assigns. You give express consent to texts and calls being sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. You also consent to receiving prerecorded messages. Consent to receive automated marketing text messages is not a condition of any purchase including the purchase of services. Msg & Data rates may apply to calls/texts. Check with your wireless carrier if you have questions. Please read below under Cancellation to learn how you can opt-out of receiving further promotional text messages or personalized text messages, calls, and/or emails.

Your phone number will not be sold, shared, and/or transferred to any third parties, affiliates, or partners; but understand that True Release Solutions may use a third-party messaging service vendor to send messages to you from True Release Solutions. This third-party messaging service vendor will delete all data once we no longer use their service. For the purposes of messaging, this third party acts as our service provider and data processor of your information for True Release Solutions. True Release Solutions takes keeping your information safe and secure very seriously. By submitting your information, you also agree to True Release Solutions' Privacy Policy. Please refer to our Privacy Policy for more information about privacy.

Message frequency will vary. True Release Solutions reserves the right to alter the frequency of messages sent at any time, including to increase or decrease the total number of sent messages and True Release Solutions may continue to send you texts/calls, automated and manually dialed, until and/or unless you cancel as described under Cancellation. True Release Solutions also reserves the right to change the short code or phone number from which messages are sent. True Release Solutions will notify you who is sending the text from the new number.

By providing us your phone number and consenting to receiving text messages/calls, you confirm that you are the owner of such mobile phone number, control access of that number and you will notify True Release Solutions of any changes to your phone number. If you change your phone number after submitting your information to True Release Solutions and notify us of that new phone number, you consent to receive texts and/or calls as described in these Messaging Terms and Conditions at the new phone number unless you cancel as described below under Cancellation.

4. Cancellation of Communications

You may opt-out of any text messaging received from True Release Solutions by texting one of the following keywords: "STOP, END, CANCEL, UNSUBSCRIBE or QUIT" to any text received from True Release Solutions. After texting "STOP, END, CANCEL, UNSUBSCRIBE or QUIT", you may receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that True Release Solutions will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from True Release Solutions through any other programs you have joined, or if you resubmit your information to True Release Solutions, until you separately unsubscribe from those programs.

You may also cancel any calls, texts, or emails from True Release Solutions in writing and/or verbally. If you are experiencing any problems or need HELP, or wish to update your preferences or to opt-out of text messaging and/or calls, please call True Release Solutions at 1-844-355-0233 or you can visit our website at www.truereleasesolutions.com and refer to our Privacy Policy, or send us an email at [email protected]. Assistance can also be received by texting HELP.

5. Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete.

6. Client Responsibilities

As a client of True Release Solutions, you agree to:

• Provide accurate and complete information about your timeshare ownership, including all relevant contracts, correspondence, and financial documents
• Respond promptly to requests for documentation or information necessary to process your case
• Maintain confidentiality of any proprietary strategies, processes, or information discussed during the course of our engagement
• Not engage with the timeshare company or developer regarding your exit without first consulting with True Release Solutions
• Pay all agreed-upon fees in a timely manner as outlined in your service agreement
• Notify True Release Solutions promptly of any changes to your contact information, financial circumstances, or timeshare status

7. Fees and Payment

Service fees will be clearly communicated and agreed upon before any work begins. Payment terms, including any available payment plans, will be outlined in your individual service agreement. All fees are earned upon commencement of services unless otherwise specified in your individual agreement. True Release Solutions reserves the right to modify its fee structure at any time; however, any changes will not affect existing service agreements without mutual written consent.

8. No Guarantee of Results

While True Release Solutions has a strong track record of successful timeshare exits, we cannot and do not guarantee specific outcomes. Each case is unique, and results depend on various factors including, but not limited to, the specific timeshare contract, the timeshare developer's policies and practices, applicable state and federal laws, and the individual circumstances of each client. Past results do not guarantee future outcomes. Any statements regarding success rates are based on historical data and should not be construed as a guarantee of results in your specific case.

9. Use of Website

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. Prohibited behavior includes, but is not limited to: harassing or causing distress or inconvenience to any other user; transmitting obscene or offensive content; disrupting the normal flow of dialogue within the Site; attempting to gain unauthorized access to any portion of the Site; or using the Site for any commercial purpose without our express written consent.

10. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of True Release Solutions, LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on this Site without the prior written consent of True Release Solutions, except as permitted by applicable law.

11. Disclaimer of Warranties

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. TRUE RELEASE SOLUTIONS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TRUE RELEASE SOLUTIONS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

12. Limitation of Liability

True Release Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use this Site or our services, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, even if True Release Solutions has been advised of the possibility of such damages. In no event shall True Release Solutions' total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this Site or for the services provided.

13. Indemnification

You agree to indemnify, defend, and hold harmless True Release Solutions, LLC, its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, actions, demands, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to your use of this Site, your violation of these Terms, or your violation of any rights of a third party.

14. Alternate Dispute Resolution

In the interest of resolving disputes between you and True Release Solutions in the most expedient and cost-effective manner, you and True Release Solutions agree that any dispute arising out of or in any way related to these Terms & Conditions, your use of this Site, your receipt of text messages from True Release Solutions or its service providers, or the services provided by True Release Solutions will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Terms & Conditions, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE TERMS & CONDITIONS, YOU AND TRUE RELEASE SOLUTIONS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE TERMS & CONDITIONS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.

Notwithstanding the above, nothing in these Terms & Conditions will be deemed to waive, preclude, or otherwise limit the right of you or True Release Solutions to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.

Any arbitration between you and True Release Solutions will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Terms & Conditions and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement. If you or True Release Solutions intends to seek arbitration, then the party seeking arbitration must first send a written notice of the dispute to the other party by U.S. Mail ("Notice"). True Release Solutions' address for Notice is: True Release Solutions, LLC, Attn: Legal, 7550 Southland Blvd, Suite 105-A, Orlando, FL 32809. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought ("Demand"). You and True Release Solutions will make good faith efforts to resolve the claim directly, but if you and True Release Solutions do not reach an agreement to do so within 30 days after the Notice is received, you or True Release Solutions may commence an arbitration proceeding.

15. Privacy

Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

16. Third-Party Links

This Site may contain links to third-party websites or services that are not owned or controlled by True Release Solutions. True Release Solutions has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that True Release Solutions shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

17. Modifications to Terms

True Release Solutions reserves the right to modify, amend, or update these Terms at any time without prior notice. Changes will be effective immediately upon posting to this Site. It is your responsibility to review these Terms periodically for changes. Your continued use of this Site or our services following the posting of any changes constitutes your acceptance of those changes.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Orange County, Florida, and you consent to the personal jurisdiction of such courts.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

20. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements executed between you and True Release Solutions, constitute the entire agreement between you and True Release Solutions regarding the use of this Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site.

21. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

• Phone: 1-844-355-0233
• Email: [email protected]
• Website: www.truereleasesolutions.com
• Address: True Release Solutions, LLC, 7550 Southland Blvd, Suite 105-A, Orlando, FL 32809